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Privacy Policy

1. Who We Are
Welcome to PlateNote. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile application (the “App”) and related services.

Our Contact Information:

By using PlateNote, you agree to the terms of this Privacy Policy.

2. Information We Collect
When you use PlateNote, we may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, and any other information you provide during the registration process.
  • Vehicle Information: Details about your registered vehicles, including license plate numbers and associated documents.
  • Usage Data: Information about how you interact with the App, including IP addresses, browser type, operating system, referring URLs, and the date and time of your visit.
  • Communication Data: Messages sent through the App, including content and metadata.

3. Media
If you upload images or documents to the App, such as photos of your driver’s license or vehicle registration, you should be aware that this media is stored securely on our servers and is only accessible by authorized personnel for the purpose of verifying your account. We do not share this media with any third parties except as required by law.

4. Cookies
PlateNote uses cookies and similar tracking technologies to improve your experience with our App. Cookies are small data files stored on your device that help us understand how you use our App and allow us to offer a personalized experience.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the basic functionality of the App.
  • Analytical Cookies: These help us understand how you use the App, allowing us to improve its performance.
  • Preference Cookies: These remember your preferences and settings, such as language preferences.

You can manage your cookie preferences through your device settings. However, disabling cookies may affect your ability to use certain features of the App.

5. Embedded Content from Other Websites
Content on PlateNote may include embedded content (e.g., videos, images, articles, etc.) from other websites. Embedded content from other websites behaves in the same way as if the visitor has visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the content if you have an account and are logged in to that website. PlateNote is not responsible for the privacy practices or content of these external sites.

6. Who We Share Your Data With
PlateNote does not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

  • With Service Providers: We may share your data with third-party service providers who assist us in operating our App, conducting our business, or providing services to you, so long as those parties agree to keep your information confidential.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to a court order, subpoena, or other legal processes.
  • In Case of Business Transfer: If PlateNote is involved in a merger, acquisition, or sale of all or a portion of its assets, your data may be transferred as part of that transaction.

7. How Long We Retain Your Data
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. Specifically:

  • User Accounts: We retain your account information until you delete your account or as long as you remain a user of the App.
  • Communication Data: Messages sent through the App are retained as long as needed for operational purposes, after which they may be anonymized or deleted.
  • Vehicle Information: Data related to your registered vehicles is retained for the duration of your account’s active status.

If you request the deletion of your account, we will delete your personal data within a reasonable timeframe, except where retention is required by law.

8. What Rights You Have Over Your Data
As a user of PlateNote, you have certain rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Deletion: You may request the deletion of your data, subject to certain legal obligations that may require us to retain it.
  • Right to Restriction: You have the right to request that we limit the processing of your data under certain circumstances.
  • Right to Data Portability: You may request that we transfer your data to another organization or directly to you in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data in certain situations.

To exercise any of these rights, please contact us at support@platenote.com. We will respond to your request within a reasonable timeframe, typically within 30 days.

9. Where Your Data Is Sent
PlateNote operates globally, and your data may be transferred to and processed in countries outside of your own, including countries that may not have data protection laws as comprehensive as those in your jurisdiction. However, we take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Transfers of personal data will be conducted in compliance with applicable data protection laws, and we will take all reasonable measures to ensure that your data is protected according to the highest standards.

10. Security of Your Data
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

11. Changes to This Privacy Policy
PlateNote reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Acknowledgment

By using PlateNote, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Last Updated: August 2024